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Discovering lean thinking at Progressive Healthcare

Jan 2010

Sylvia Bushell, Joyce Mobley, Becky Shelest 

 
Sylvia Bushell Becky Shelest

  S. Bushell

B. Shelest

J. Mobley

“WHERE IS THE STACK OF BOOKS I SET ASIDE?” I ASKED in a panic, “You mean those diet books? They are over here. I had to move them,” said one of my co-workers helping pack up my office for a move to a new location. “Diet books? Oh, you mean my lean thinking books! Thanks, I like to keep them close for reference.” I chuckled.

That’s a new definition of lean. I wondered what Taiichi Ohno, the developer of lean, would have thought of it? Lean is removing waste. Ah well, I need to think about how to introduce lean to Progressive Healthcare. Progressive just called me. They accepted my proposal to use lean to improve their primary care delivery processes. Progressive has done many innovative things in the past. It promises to be a fun and fulfilling assignment.

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